The final mile delivery, also known as last mile delivery, is the last step of the product’s journey. It is the point at which the good is finally delivered to the end customer—i.e. the consignee. The final mile is key to achieving high customer satisfaction but is often the most time-consuming and costly stage of the entire shipping process.

There are five key steps in the final mile logistics process:

Step 1: Orders placed by customers are entered into a centralized system.
Step 2: Goods ordered are shipped to the transportation hub before delivery to the final recipients.
Step 3: Orders are assigned to delivery drivers based on the most efficient truck routes given the required locations.
Step 4: Warehouse staff scan orders before they are loaded into delivery vehicles.
Step 5: The order is successfully delivered to the customer and proof of delivery is captured.